FAQs
Contact us: contact@dark-horse.co.za
021 510 0810
How long do orders take?
We manufacture products in various batch sizes. If items are instock, they can ship the next day. Should items need to be made to order - This can take up to 4 weeks.
How long will it take to get my orders?
Shipping is via road freight and takes up to 3 days for national and 2 days for the Western Cape.
How do I process a return?
All returns follow our review, repair, refund policy. We need to have the product shipped back to our warehouse at 29G Gray road, Paarden Eiland. We will review, if we can repair or replace the item or defect part, we will endeavour to do this. If this is not possible, we will then refund you.
Do you work in different leather/fabric?
Yes, depending on your requirements. It's best to email us and check.
Do you complete custom work?
Yes, depending on your requirements and the scale of the project. It's best to email us and check.
Do you ship internationally?
Yes, on smaller items that are max 600mm L. For larger items, shipping is most cost effective when shipping half a container or more. Please contact us and we can assist with freight quotes.
