General Terms & Conditions and Client Information (GTC)
for the mail-order business
The Dark Horse Brand UG
22763 Hamburg / Germany
Registration court: Commercial Registry of Hamburg
Registration number: HRB 143224
Managing Director: Jarrad Nelson
Tax ID: Pending
Customer service: weekdays from 9:00 A.M. – 5:00 P.M. (CET/CEST)
Our customer care is available Monday to Friday from 7am to 5pm (CET/CEST) time. If your call isn’t answered, please leave us a message or send us an email with your phone number. We will be happy to call you back as soon as possible!
The layout of this website as well as all texts, images and graphics used within are protected by copyright. Reproducing the content in any way, particularly for use in online services, is not permitted without express written permission.
Images used on this site are from istock Photo, among others, or directly from the manufacturers, designers or design awards.
Complaints and Dispute Settlement
Information about online dispute resolution according to article 14(1) ODR-VO: The European Commission provides a platform for extrajudicial online dispute settlement. This platform is accessible through this link: http://ec.europa.eu/consumers/odr/